Shipping policy

Shipping Policy

Effective Date: June 3, 2026

  1. Overview

At TIELBO, we are committed to delivering your order safely, efficiently, and with consistent quality standards.

This Shipping Policy outlines our processing times, shipping times, and delivery conditions. By placing an order, you agree to the terms below.

  1. Shipping Coverage

We offer worldwide shipping.

Please note:
• Delivery availability may vary depending on destination.
• Some remote areas may require additional transit time.

  1. Order Processing Time

Order Processing Time: 1–3 business days.

All orders are carefully processed, including quality inspection and accuracy checks for each watch.

Orders are not processed on weekends or public holidays.

  1. Shipping Time

Shipping Time: 5–10 business days (varies by destination).

Estimated delivery times:

• United States / Europe: 5–10 business days
• Asia / Australia: 5–8 business days
• Rest of the World: 7–15 business days

⚠️ Please note:
• Delivery times are estimates and not guaranteed.
• Delays may occur due to customs clearance, weather conditions, or logistics disruptions.

  1. Shipping Methods

We work with trusted international carriers, including:

• DHL
• FedEx
• 4PX and other global logistics providers

Shipping methods are automatically selected based on your location to ensure efficient delivery.

  1. Shipping Fees

• Free shipping on all orders worldwide
• No minimum order requirement
• No hidden fees at checkout

  1. Order Tracking

Once your order has been shipped:

• You will receive a shipping confirmation email
• A tracking number will be provided
• You can track your shipment online at any time

  1. Customs, Duties & Taxes

For international orders:

• Customs duties, taxes, or import fees may apply depending on your country
• These charges are determined by local customs authorities
• Customers are responsible for any applicable fees

  1. Incorrect Address & Delivery Issues

Please ensure all shipping information is accurate at checkout.

We are not responsible for:

• Incorrect or incomplete shipping addresses
• Failed delivery attempts due to customer-provided information
• Delays caused by address errors

If a package is returned due to incorrect information, additional shipping fees may apply.

  1. Delays & Force Majeure

Delays may occur due to circumstances beyond our control, including:

• Customs inspections
• Severe weather conditions
• Global logistics disruptions
• Public holidays

We appreciate your understanding in such cases.

  1. Lost or Damaged Packages

If your package is lost or arrives damaged:

• Contact us within 48 hours of delivery
• Provide your order number and supporting evidence (photos or videos)

We will assist in resolving the issue as quickly as possible.

  1. Contact Us

If you have any shipping-related questions:

Email: info@tielbohub.com